Return, Refund & Exchange Policy

Lockzy Returns & Exchanges Policy

At Lockzy, we want you to be fully satisfied with your purchase. Please review our policy below for returns and exchanges.

🔄 Return Policy

If you are not satisfied with your purchase, you may return your belt within 7 days of delivery.

  • Condition: Items must be in their original, unused, and undamaged condition, including all original packaging and tags.

  • Process:

    1. Contact us via WhatsApp (0329 4558656) or Email (lockzybelts@gmail.com) with your Order Number to initiate the request.

    2. Once approved, you are responsible for shipping the item back to our warehouse via your preferred courier.

  • Refunds: Upon receipt and successful inspection of the returned item, we will process your refund. A Rs. 250 deduction will be applied to the refund amount to cover initial delivery/processing costs.

🔄 Exchange Policy (Size Issues)

If you need a different size, we offer a convenient exchange service:

  • Process: Our rider will deliver the new belt and collect the original one simultaneously.

  • Advance Payment: To initiate the exchange, the customer must pay a delivery fee of Rs. 300 in advance via bank transfer.

  • Bank Details:

    • Bank: Meezan Bank

    • Account Name: Ahsan Ullah

    • Account Number: 02480108567821

  • Inspection: The rider will inspect the belt at the time of collection. If the belt shows signs of use, damage, or is missing packaging, the exchange will be denied.

🚫 Non-Eligible Returns & Exchanges

We cannot accept a return or exchange if the item:

  • Shows any signs of wear, usage, or damage.

  • Is missing its original packaging or tags.

  • Has been altered, cut, or resized by the customer.

 

Lockzy Limited Warranty Policy

At Lockzy, we stand by the quality of our craftsmanship. Please note: This warranty applies exclusively to belts that were shipped with an official Lockzy Warranty Card inside the packaging. If your qualifying belt exhibits material peeling within 2 years of the purchase date, we will make it right.

How to Claim Your Warranty

  1. Capture the Issue: Record a clear video showing the specific area where the belt is peeling.

  2. Verify Coverage: Take a photo of your original Lockzy Warranty Card.

  3. Submit Your Claim: Send the video, your warranty card photo, and your Order Number (found in your confirmation email) via WhatsApp to +92 329 4558656.

Terms & Conditions

  • One-Time Replacement: This warranty covers a one-time replacement per original purchase. Once a replacement is issued, the warranty period for that transaction is considered fulfilled.

  • Shipping: Lockzy will facilitate the replacement process. The customer is responsible for all courier/delivery charges associated with the shipment of the replacement belt.

  • Exclusions:

    • Manufacturing Defects Only: This warranty covers material peeling resulting from manufacturing defects.

    • No Alterations: This warranty is void if the belt has been cut, punched with extra holes, resized, or altered in any way by the customer.

    • General Wear: It does not cover damage caused by improper use, accidental damage, exposure to harsh chemicals, or normal wear and tear occurring over the 2-year period.

  • Review Process: All claims are subject to a quality review. Lockzy reserves the right to deny claims that do not meet the criteria outlined above.

Â