Return, Refund & Exchange Policy

🔁 Lockzy Return 

At Lockzy, we want you to be fully satisfied with your purchase. If you need to return or exchange your belt, here’s how it works:

🔄 Return Policy

• Returns are completely up to the customer.

• You may return your belt within 7 days of delivery.

• The belt must be unused, undamaged, and in original packaging.

• Return shipping is the customer’s responsibility.

• Contact us via WhatsApp (0329 4558656) or Email (lockzybelts@gmail.com) with your order number to initiate a return.
  
  

  🔄 Exchange Policy

  • If the belt has a size issue upon delivery, you can request an exchange.

  • Our rider will deliver the new belt and collect the original one at the same time.

  • The customer must pay:

    • Delivery charges (Rs 400)

    • Full price of the new belt at the time of exchange

  Once we receive the returned belt:

  • Our team will inspect it for damage or signs of use

  • If the belt is unused and undamaged, we will refund the amount of the original belt to your payment method

  🚫 Non-Eligible Exchanges

  We cannot refund if the returned belt:

  • Shows signs of use or damage

  • Is missing original packaging or tags if there was any